Returns & Exchanges

At Delugs, we want you to be completely satisfied with your purchase. If your new strap or accessory isn't the perfect fit for your timepiece, we offer a 14-day return and exchange window for items in original, unworn condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the product in its original packaging, ensuring all protective films and tags are intact to qualify for a full refund.

• 3.
  Ship to Delugs

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our team inspects the item for quality assurance, your refund or exchange will be processed within 5-7 business days.